Privacy Policy
This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, your rights, and how to contact us.
The Service is operated by BNT Enterprise, a company based in France at 6 rue d'Armaillé, 75017 Paris. For legal notices or corporate inquiries, please use the contact details below.
1. Information we collect
We collect the following categories of information:
Personal information you provide us
- Email address — collected when you register, subscribe to alerts, or contact support.
- Billing contact information for paid plans (billing name, invoice details). We do not collect raw payment card numbers; payments are processed by third-party processors.
Automatically collected information
We collect minimal server logs required for operation and security (IP address, timestamps, request logs). We do not use third-party analytics tools such as Google Analytics.
Third-party data
We fetch market and on-chain data from providers (for example CoinGecko and Alchemy) to generate alerts. Those providers do not provide us with private user data.
2. How we use your information
We use personal information to:
- Create and manage your account and provide alerting services.
- Send transactional and service emails (login, password reset, billing invoices, subscription notifications).
- Process payments and refunds via third-party payment processors.
- Operate, maintain and improve the Service and provide customer support.
- Prevent, detect, and respond to security incidents, abuse, or illegal activity.
We do not use personal information for advertising, remarketing, or selling personal data.
3. Payments & billing
We accept payments for premium features. Payment processing is performed by third-party processors (for example Stripe or PayPal). These processors collect and secure payment card details; we do not store full payment card data on our servers.
Transactional records (invoices, receipts) may be retained for compliance and accounting purposes as described in the Data retention section.
6. Data retention
We retain personal information only as long as necessary to provide the Service and for the purposes described in this policy:
- Account data: retained while your account is active.
- Transactional/billing records: typically retained for 7 years for legal and tax compliance.
- Operational logs and alert history: retained for 90 days unless otherwise required or requested.
If you request account deletion we will remove your personal information within a reasonable time, subject to legal obligations to retain certain records.
7. Security
We implement reasonable technical and organizational measures to protect personal information, including:
- HTTPS for all site traffic.
- Environment variables / secrets management for API keys and credentials.
- Access controls limiting who can access production data.
No method of transmission or storage is 100% secure. If you believe your account has been compromised, contact us immediately.
8. International transfers
Cryptopinger is based in the United States and may process and store personal information on servers located in the U.S. or other countries. By using the Service you consent to transfers and processing of your information in jurisdictions with different data protection laws.
9. Your rights (GDPR)
If you are located in the EU/EEA you have the following rights, subject to verification:
- Right to access your personal data.
- Right to rectification of inaccurate data.
- Right to erasure (delete your data).
- Right to restrict or object to processing.
- Right to data portability.
- Right to withdraw consent where processing is based on consent.
To exercise these rights contact us at alertcryptopinger@gmail.com. We will verify your identity and respond in accordance with applicable law.
10. CCPA / CPRA (California residents)
If you are a California resident, you have these rights:
- Right to know: request categories and specific pieces of personal information we have collected, sources, purposes, and third parties shared with.
- Right to deletion: request deletion of personal information (subject to exceptions).
- Right to correction (CPRA): request correction of inaccurate personal information.
- Right to limit use and disclosure of sensitive personal information (we do not collect sensitive personal info).
- Right to opt-out of sale: we do not sell personal information.
- Right to non‑discrimination for exercising your rights.
To submit a request email alertcryptopinger@gmail.com. We will verify your identity and respond within the legally required timeframes.
11. CalOPPA (California Online Privacy Protection Act)
CalOPPA requires a privacy policy and a method to contact us. This policy fulfills that requirement. We do not honor automated "Do Not Track" signals. For privacy questions or requests contact alertcryptopinger@gmail.com.
12. How to submit requests & verify identity
To make a request (access, deletion, correction), email alertcryptopinger@gmail.com with:
- Subject line: "Privacy request"
- Your full name and the email address associated with your account
- Description of the request (access / delete / correct / opt-out)
We may require additional information to verify identity before processing the request. We will not charge a fee to process a consumer request unless required by law.
13. Children’s privacy
The Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such data, contact us and we will take steps to delete it.
14. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with a new "Last updated" date. Significant changes will be communicated by a prominent notice on our website or by email where appropriate.